Privacy Policy

1. Information We Collect

As a UK sole trader business, we collect information to provide better services to all our customers. The types of information we collect include:

• Name and Contact Details: Name, phone number, email address
• Service Information: Type of service requested, property details
• Communication Records: Emails, phone calls, messages
• Payment Information: Bank details for invoicing purposes
• Project Details: Photos, measurements, specifications
• Business Information: Company details for B2B customers

2. How We Use Your Information

We use the information we collect in the following ways:

• To provide, maintain, and improve our services
• To process requests and transactions
• To communicate with you about your projects
• To send promotional materials (with your consent)
• To comply with legal obligations
• To protect against fraud and abuse

3. Data Security

As a UK sole trader business, we implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction, in compliance with UK GDPR and Data Protection Act 2018. These include:

• Secure storage of digital records
• Limited access to personal information
• Regular security reviews and updates
• Staff training on data protection
• Encryption of sensitive data
• Regular data backups

4. Data Sharing and Disclosure

As a UK sole trader business, we do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• To trusted service providers who assist us in operating our business
• When required by UK law or legal process
• To protect our rights, property, or safety
• In connection with a business transfer or merger
• To UK regulatory authorities when required

5. Cookies and Tracking

Our website may use cookies to enhance user experience, in compliance with UK GDPR and the Privacy and Electronic Communications Regulations (PECR). These cookies help us understand how our site is being used and allow us to improve our services. You can choose to accept or decline cookies through your browser settings.

6. Your Rights

Under UK GDPR and the Data Protection Act 2018, you have the following rights regarding your personal information:

• The right to be informed: About what personal data we collect and use
• The right of access: Request copies of your personal information
• The right to rectification: Request correction of inaccurate information
• The right to erasure: Request deletion of your personal information
• The right to restrict processing: Limit how we use your information
• The right to data portability: Request transfer of your data to another service
• The right to object: Object to processing of your personal information
• Rights in relation to automated decision making and profiling

7. Data Retention

As a UK sole trader business, we retain personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, in accordance with UK data protection laws. We will retain information for longer periods where required by UK law, including for tax and accounting purposes.

8. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have collected such information, please contact us immediately.

9. International Data Transfers

Your personal information may be transferred to, and maintained on, computers located outside of your state, province, country or other governmental jurisdiction where data protection laws may differ from those of your jurisdiction.

10. Changes to This Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "last updated" date at the bottom of this policy.

11. Contact Information

If you have any questions about this Privacy Policy, please contact us:

• Email: eastyorkshiresprayers@gmail.com
• Phone: +44 7593 979433
• Address: East Yorkshire, UK