Privacy Policy

1. Information We Collect

East Yorkshire Sprayers ("the Company", "we", "us", or "our") collects and processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. The categories of personal data we may collect include:

• Name and Contact Details: Name, phone number, email address
• Service Information: Type of service requested, property details
• Communication Records: Emails, phone calls, messages
• Payment Information: Bank details for invoicing purposes (when required)
• Project Details: Photos, measurements, specifications
• Business Information: Contact details for project coordination

2. Lawful Basis for Processing

We process personal data only where we have a lawful basis under UK GDPR. Our lawful bases include:

• Contract Performance: Processing necessary for the performance of a contract to which the data subject is a party
• Legitimate Interests: Processing necessary for our legitimate business interests or those of a third party
• Legal Obligation: Processing necessary for compliance with legal obligations
• Consent: Where we have obtained your explicit consent for specific processing activities

3. Purposes of Processing

We use the personal data we collect for the following purposes:

• To provide, maintain, and improve our services
• To process requests and transactions
• To communicate with you about your projects
• To send promotional materials (with your consent)
• To comply with legal obligations
• To protect against fraud and abuse

4. Data Security

The Company implements appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage, in accordance with the security requirements of UK GDPR. Our security measures include:

• Secure storage of digital records
• Limited access to personal information
• Regular security reviews and updates
• Staff training on data protection
• Encryption of sensitive data
• Regular data backups

5. Data Sharing and Disclosure

The Company does not sell, trade, or otherwise transfer personal data to third parties for marketing purposes. We may share personal data with third parties only in the following circumstances:

• To trusted service providers who assist us in operating our business
• When required by UK law or legal process
• To protect our rights, property, or safety
• In connection with a business transfer or merger
• To UK regulatory authorities when required

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, in compliance with UK GDPR and the Privacy and Electronic Communications Regulations (PECR). These technologies help us understand how our website is being used and enable us to improve our services.

We utilise the following analytics and tracking services:

• Vercel Analytics: We use Vercel Analytics to collect anonymous website performance data including page views, visitor location, and device information. This data helps us improve our website performance and user experience. Vercel Analytics does not collect personally identifiable information.
• Essential Cookies: Required for the website to function properly
• Performance Cookies: Help us understand how our website is being used

You can choose to accept or decline cookies through your browser settings or our cookie banner. Disabling analytics cookies may affect our ability to improve website performance.

7. Your Data Subject Rights

Under UK GDPR and the Data Protection Act 2018, data subjects have the following rights regarding their personal data:

• The right to be informed: About what personal data we collect and use
• The right of access: Request copies of your personal information
• The right to rectification: Request correction of inaccurate information
• The right to erasure: Request deletion of your personal information
• The right to restrict processing: Limit how we use your information
• The right to data portability: Request transfer of your data to another service
• The right to object: Object to processing of your personal information
• Rights in relation to automated decision making and profiling

8. Data Retention

Personal data will be retained by the Company for no longer than is necessary for the purposes for which it is processed, in accordance with the data minimisation principle of UK GDPR. We will retain personal data for longer periods where required by applicable UK law, including but not limited to tax and accounting obligations. Upon expiry of the retention period, personal data will be securely deleted or anonymised.

9. Children's Privacy

Our services are not directed to individuals under the age of eighteen (18). We do not knowingly collect personal data from children under eighteen. If we become aware that we have inadvertently collected personal data from a child under eighteen without appropriate parental consent, we will take immediate steps to delete such information. If you believe we have collected personal data from a child under eighteen, please contact us immediately.

10. International Data Transfers

Personal data collected by the Company is processed and stored within the United Kingdom. We do not transfer personal data to countries outside the United Kingdom unless adequate safeguards are in place to ensure the protection of your data in accordance with UK GDPR requirements. Any such transfers will be undertaken only with your explicit consent or where otherwise permitted by law.

11. Amendments to This Policy

The Company may amend this Privacy Policy from time to time to reflect changes in our practices, applicable law, or for other operational reasons. Any material changes will be communicated to data subjects via email or other reasonable means where required by law. The date of the most recent revision will be indicated at the bottom of this policy. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

12. Right to Complain

If you are dissatisfied with our handling of your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection matters. The ICO can be contacted at: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom, or via their website at ico.org.uk. We encourage you to contact us first to resolve any concerns informally.

13. Contact Information

For any enquiries regarding this Privacy Policy or our data protection practices, please contact our Data Protection Officer using the following details:

• Email: eastyorkshiresprayers@gmail.com
• Telephone: +44 7593 979433
• Address: East Yorkshire, United Kingdom